hanabi Legal Notice
We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access to and use of hanabi comply with the laws of their own jurisdiction. Our services are available only where local law permits. This page outlines the legal conditions under which hanabi operates and clarifies the rights and responsibilities of both our platform and our users.
hanabi is an online entertainment platform offering football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports selections (Mobile Legends, Free Fire, PUBG Mobile). We accept payment via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All deposits and withdrawals are processed through these approved payment channels, subject to each provider's own terms and processing windows.
By accessing hanabi, you confirm that you are of legal age in your jurisdiction, that you are not a resident of a territory where online wagering is prohibited, and that you understand the legal risks of accessing our platform. If you have legal questions about our services or hanabi compliance, contact our support team via the form on our site.
Service availability and jurisdiction
We do not offer our services in jurisdictions where online wagering is prohibited by law. Users in such territories should not attempt to access hanabi. If we discover that you are accessing hanabi from a prohibited jurisdiction, we may restrict your account and refund any balance to your registered payment method.
Our determination of service availability is based on your IP address, account registration information, and login location. We reserve the right to update this list at any time. Supported regions include many areas across Southeast Asia where local law permits online entertainment services. If you are unsure whether your jurisdiction is supported, contact our support team before creating an account.
We comply with economic sanctions and do not offer services to users in territories under international sanctions. We also do not serve users from jurisdictions designated as high-risk for money laundering or terrorism financing by international bodies (such as the Financial Action Task Force).
Key points
- We do not offer services in jurisdictions where online wagering is prohibited.
- Users are responsible for verifying compliance with their own jurisdiction's law.
- We may restrict access from certain IP addresses or territories without notice.
- If your account is restricted due to jurisdiction, we will refund your balance within 30 days.
- We comply with international sanctions and anti-money-laundering regulations.
User eligibility and account conditions
To use hanabi, you must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher). You must not be a minor under your local law. We do not knowingly permit underage users to access our platform, and we reserve the right to close accounts held by minors and forfeit their balance.
You may not hold more than one hanabi account. If we discover duplicate accounts held by the same person, we will close all but one and may forfeit balances in the closed accounts. You are responsible for ensuring that your account information (name, date of birth, identity number, email, phone, address) is accurate and current. If you provide false information, we may suspend or close your account without refunding your balance.
Your account is personal and non-transferable. You may not share your login credentials with anyone or permit another person to use your account. You are responsible for all activity on your account. We are not responsible for loss or unauthorised access if you breach this condition.
Our hanabi legal commitments
We operate hanabi in compliance with the applicable laws of the jurisdictions in which we offer services. We implement know-your-customer (KYC) verification before you can withdraw funds. We monitor account activity for fraud indicators and may request additional documentation or restrict withdrawals while we investigate. We maintain records of all transactions for anti-money-laundering compliance and tax reporting purposes.
We encrypt all data in transit and at rest using industry-standard protocols. We do not sell your personal information to third parties. We share your data only with staff who need it to serve you and only as required by law or court order. For full details of how we handle your data, see our privacy policy
We do not guarantee that hanabi will be free of technical errors or service interruptions. We reserve the right to suspend or disable services at any time without notice. If we do so, we will attempt to refund any balance you have deposited with us within 30 days.
User responsibility and disclaimer
You are solely responsible for verifying that access to and use of hanabi comply with the laws of your jurisdiction. hanabi accepts no liability for your actions or for any legal consequences that may arise from your access to or use of our platform.
By accessing hanabi, you assume all legal and financial risk. You acknowledge that: (a) we do not offer our services in prohibited jurisdictions, (b) you are not a minor or a sanctioned person, (c) you understand the legal risks of using our platform, and (d) you have the legal right to access our services in your jurisdiction. If any of these conditions is not true, you should not use hanabi.
You agree that your use of hanabi is voluntary and at your own discretion. We do not encourage, promote, or recommend that you use our platform. We offer our services only to users in supported jurisdictions who meet our eligibility criteria.
Dispute resolution and liability limits
If you have a dispute with hanabi, contact our support team via the form on our site. We aim to respond within one business day. We will attempt to resolve disputes fairly and in accordance with our terms and conditions
If informal resolution is not possible, you may pursue formal dispute resolution or arbitration as permitted by your local law. We will cooperate with any official inquiry, legal process, or regulatory investigation. Our liability for any loss arising from your use of hanabi is limited to the amount you have deposited with us (or, if lower, the amount you can legally claim under your jurisdiction's law).
We are not responsible for: technical issues or service interruptions, transmission errors or delays, third-party platform failures, loss or unauthorised access due to your failure to protect your password, or any indirect, consequential, or punitive damages.
Contact and legal inquiries
For legal questions, compliance inquiries, or requests from regulatory authorities, contact our support team via the form on hanabi. We aim to respond to general inquiries within one business day. For urgent legal matters, please include "Legal Inquiry" in your message subject line to ensure priority review.
Our commitment to hanabi users is transparency about our legal status, jurisdiction of operation, and user responsibilities. We do not make false claims about licensing, regulation, or the countries in which we operate. We are available in supported jurisdictions where local law permits, and we comply with the laws and regulations of those jurisdictions.